Stay tuned on our Instagram for updates!
Stay tuned on our Instagram for updates!
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Introduction
Welcome to La Lune Candle Studio. By accessing or using our website www.lalunecandlestudios.com (the "Site"), you agree to comply with and be bound by the following terms and conditions (the "Terms"). Please read these Terms carefully before using our Site or purchasing our products. If you do not agree with these Terms, you should not use our Site.
1. Acceptance of Terms
By accessing, browsing, or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, you must not use the Site.
2. Changes to Terms
We reserve the right to revise these Terms at any time without prior notice. Any changes will be effective immediately upon posting to the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
3. Use of the Site
Eligibility
To use our Site, you must be at least 18 years old and have the legal capacity to enter into a binding contract.
Account Registration
To purchase products from our Site, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Prohibited Conduct
You agree not to:
- Use the Site for any unlawful purpose.
- Engage in any conduct that could damage, disable, or impair the Site.
- Interfere with the security or proper functioning of the Site.
- Use any automated means to access the Site or collect information from the Site.
4. Product Information and Orders
Product Descriptions
We strive to provide accurate and up-to-date information about our products. However, we do not warrant that the product descriptions, images, or other content on the Site are accurate, complete, reliable, current, or error-free.
Pricing and Availability
All prices are listed in EUR and are subject to change without notice. We reserve the right to modify or discontinue products at any time. We do not guarantee the availability of any product. In the event of a pricing or availability error, we reserve the right to cancel any orders placed for the affected products.
Order Acceptance
Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order for any reason.
5. Payment and Billing
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our Site. You agree to promptly update your account and payment information, including your email address, payment method, and billing information. We accept various forms of payment, and you agree to pay all charges at the prices then in effect.
6. Shipping and Returns
Shipping
We will ship products in accordance with our shipping policies, which may be updated from time to time. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers or customs clearance.
Returns and Refunds
Our return and refund policies are outlined on our Site. We reserve the right to refuse returns or exchanges that do not comply with our policies.
7. Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is the property of La Lune Candle Studio or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, modify, distribute, or display any content from the Site without our prior written consent.
8. Limitation of Liability
To the fullest extent permitted by law, La Lune Candle Studio shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
- Your use or inability to use the Site.
- Any unauthorised access to or use of our servers and/or any personal information stored therein.
- Any interruption or cessation of transmission to or from the Site.
9. Indemnification
You agree to indemnify, defend, and hold harmless La Lune Candle Studio, its officers, directors, employees, agents, and affiliates, from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from your use of the Site or your violation of these Terms.
10. Governing Law
These Terms and your use of the Site are governed by and construed in accordance with the laws of the European Union and the relevant Member State. You agree to submit to the exclusive jurisdiction of the courts located in the relevant Member State for the resolution of any disputes arising out of or relating to these Terms or the Site.
11. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.
12. Entire Agreement
These Terms constitute the entire agreement between you and La Lune Candle Studio regarding your use of the Site and supersede all prior and contemporaneous agreements, understandings, representations, and warranties, both written and oral, regarding such subject matter.
Contact Us
If you have any questions or concerns about these Terms, please contact us at:
- Email: hello@lalunecandlestudios.com
Effective Date: 20 May 2024
Thank you for choosing La Lune Candle Studio. We appreciate your business and look forward to serving you.
[Returns]
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in the original packaging.
- Include the receipt or proof of purchase.
Return Window
You have 30 days from the date of purchase to initiate a return.
Non-Returnable Items
Certain items are not eligible for return, including:
- Custom or personalised orders.
- Gift cards.
- Sale items (only regular-priced items may be refunded).
Return Process
- Contact Us: Email our customer service team at hello@lalunecandlestudios.com with your order number and reason for return.
- Return Authorisation: Once your return request is approved, you will receive a return authorisation and instructions on how to send your item back to us.
- Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items over €75.
[Refunds]
Inspection and Approval
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds
If you haven’t received a refund within 10 business days:
- Check your bank account or credit card statement again.
- Contact your bank or credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at hello@lalunecandlestudios.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at hello@lalunecandlestudios.com with your order number and details about the defect or damage.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at hello@lalunecandlestudios.com with your order number and a description of the issue. Please include photos of the damage or defect. We will arrange for a replacement or refund as quickly as possible.
Cancellation Policy
Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, if your order has already been processed or shipped, you will need to follow the return procedure outlined above.
Contact Us
If you have any questions about our return and refund policy, please contact us at:
- Email: hello@lalunecandlestudios.com
Effective Date: 20 May 2024
Thank you for choosing La Lune Candle Studio. We appreciate your business and are committed to ensuring your satisfaction with our products.
Thank you, everyone! After a wonderful first half of the year, we're taking a break until further notice. We hope to be back before the winter season. Stay tuned on our Instagram!