Privacy Policy

Introduction

Welcome to La Lune Candle Studio. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.lalunecandlestudios.com or make a purchase from us. By using our site, you agree to the terms of this policy.

Information We Collect

[Personal Information]

When you visit our site or make a purchase, we may collect the following personal information:

 - Contact Information: Name, email address, phone number, and mailing address.

 - Payment Information: Credit card details and billing address.

 - Account Information: Username, password, and other details necessary for account setup.

 - Purchase History: Records of products you have purchased, including dates and amounts.

[Non-Personal Information]

We may also collect non-personal information that does not identify you individually, such as:

 - Browser and Device Information: Type of device, browser type, operating system, and internet service provider.

 - Usage Data: Pages you visit on our site, the time and date of your visit, and the time spent on those pages.

How We Use Your Information

We use the information we collect for various purposes, including:

 - Processing Transactions: To process your orders and payments, and deliver the products you have purchased.

 - Customer Service: To respond to your inquiries, fulfil your requests, and provide customer support.

 - Marketing: To send you promotional materials and updates about our products, offers, and events (you can opt-out at any time).

 - Personalisation: To tailor our website and offerings to your preferences and interests.

 - Improvement: To analyse and improve our website, products, and services.

How We Share Your Information

We may share your information with third parties in the following situations:

 - Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, order fulfilment, and email delivery.

 - Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

 - Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free, so please take special care in deciding what information you send to us in this manner.

Your Choices

You have certain rights regarding the personal information we hold about you, including the right to access, correct, or delete your personal information. You may also opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions included in those communications.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about your usage. You can control the use of cookies through your browser settings.

Third-Party Links

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

 - Email: hello@lalunecandlestudios.com

Effective Date: 20 May 2024

Thank you for choosing La Lune Candle Studio. We appreciate your trust in us to handle your personal information with care.